{"id":2913,"date":"2026-08-03T11:35:12","date_gmt":"2026-08-03T11:35:12","guid":{"rendered":"https:\/\/gesiberica.com\/?page_id=2913"},"modified":"2026-08-03T17:16:11","modified_gmt":"2026-08-03T17:16:11","slug":"developers-pre-sales-and-after-sales-service","status":"publish","type":"page","link":"https:\/\/gesiberica.com\/en\/developers-pre-sales-and-after-sales-service\/","title":{"rendered":"Developers: Pre-sales and After-sales Service"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:2%;--awb-padding-bottom:2%;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:25px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type fusion-has-button-gradient\" style=\"--button_accent_color:var(--awb-custom_color_11);--button_accent_hover_color:var(--awb-color6);--button_border_hover_color:rgba(255,255,255,0);--button_gradient_top_color:rgba(3,107,173,0);--button_gradient_bottom_color:rgba(0,72,118,0);--button_gradient_top_color_hover:rgba(0,72,118,0);--button_gradient_bottom_color_hover:rgba(3,107,173,0);--button_text_transform:uppercase;--button_font_size:30px;--button_typography-font-family:&quot;Plus Jakarta Sans&quot;;--button_typography-font-style:normal;--button_typography-font-weight:600;--button_margin-bottom:40px;\" target=\"_self\"><i class=\"fa-arrow-right fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Developers: Pre-sales and After-sales Service<\/span><\/a><\/div><div class=\"fusion-tabs fusion-tabs-1 clean vertical-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-alignment:start;--awb-inactive-color:#ebeaea;--awb-background-color:#bfe2ff;--awb-border-color:rgba(245,245,245,0);--awb-active-border-color:#65a2d4;\"><div class=\"nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-d816d8b573f2ba18ead\" aria-selected=\"true\" id=\"fusion-tab-developers:pre-salesandafter-salesservice\" href=\"#tab-d816d8b573f2ba18ead\"><h4 class=\"fusion-tab-heading\">DEVELOPERS: PRE-SALES AND AFTER-SALES SERVICE<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4f5b387b9b721ec917f\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-phasei\u2013pre-salesactions:\" href=\"#tab-4f5b387b9b721ec917f\"><h4 class=\"fusion-tab-heading\">PHASE I \u2013 PRE-SALES ACTIONS:<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-35345dd64bcf4475752\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-phaseii\u2013visits:\" href=\"#tab-35345dd64bcf4475752\"><h4 class=\"fusion-tab-heading\">PHASE II \u2013 VISITS:<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4cc419a8724df88bb97\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-phaseiii\u2013after-salesactions:\" href=\"#tab-4cc419a8724df88bb97\"><h4 class=\"fusion-tab-heading\">PHASE III \u2013 AFTER-SALES ACTIONS:<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-68d8e1b969c9d15f4b1\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-phaseiv\u2013follow-upactions:\" href=\"#tab-68d8e1b969c9d15f4b1\"><h4 class=\"fusion-tab-heading\">PHASE IV \u2013 FOLLOW-UP ACTIONS:<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-d816d8b573f2ba18ead\" aria-selected=\"true\" id=\"mobile-fusion-tab-developers:pre-salesandafter-salesservice\" href=\"#tab-d816d8b573f2ba18ead\"><h4 class=\"fusion-tab-heading\">DEVELOPERS: PRE-SALES AND AFTER-SALES SERVICE<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-developers:pre-salesandafter-salesservice\" id=\"tab-d816d8b573f2ba18ead\">\n<p>In an increasingly competitive real estate market, customer experience is a decisive factor in strengthening a property developer\u2019s reputation and value. Professional pre-sales and after-sales management not only improves buyer satisfaction, but also streamlines processes, reduces operating costs for the developer, enables its team to focus on the company\u2019s strategic activities, and separates the management of customer incidents from its internal operations.<\/p>\n<p>Effective pre-sales and after-sales management:<\/p>\n<ul style=\"display: flex; flex-direction: column; gap: 14px;\">\n<li>Reduces complaints and legal disputes.<\/li>\n<li>Reduces incident resolution times.<\/li>\n<li>Enhances the property developer\u2019s reputation.<\/li>\n<li>Facilitates compliance with the warranties established under the Spanish Building Act (LOE).<\/li>\n<li>Builds trust and encourages recommendations from buyers.<\/li>\n<\/ul>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4f5b387b9b721ec917f\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-phasei\u2013pre-salesactions:\" href=\"#tab-4f5b387b9b721ec917f\"><h4 class=\"fusion-tab-heading\">PHASE I \u2013 PRE-SALES ACTIONS:<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-phasei\u2013pre-salesactions:\" id=\"tab-4f5b387b9b721ec917f\">\n<h3>PHASE I \u2013 PRE-SALES ACTIONS:<\/h3>\n<ul style=\"display: flex; flex-direction: column; gap: 14px;\">\n<li>Preparation of a detailed snagging report for each individual property, parking space, common area and any other constructed or developed element. This includes monitoring any property customisations, where applicable, and verifying the correct location of all elements in accordance with the as-built drawings and the specifications provided by the PROPERTY DEVELOPER.<\/li>\n<li>Identify any critical snagging issues that must be resolved prior to completion and the signing of the title deed. Immediately notify both the PROPERTY DEVELOPER\u2019s after-sales manager and the construction company so that the issues can be addressed as a matter of urgency, and monitor them through to full rectification.<\/li>\n<li>Delivery to the PROPERTY DEVELOPER of the snagging report, supported by photographs and locations marked on the plans, together with proposed corrective actions to address the identified issues.<\/li>\n<li>Submission to the construction company, subject to the PROPERTY DEVELOPER\u2019s authorisation, of the snagging items listed in the report for each property and the common areas, so that the necessary corrective work can be carried out.<\/li>\n<li>Management of the resolution process with the construction company, ongoing monitoring and regular reporting to the PROPERTY DEVELOPER on the status of the snagging report for the properties and common areas until all identified issues have been fully resolved.<\/li>\n<li>Verification of all information and\/or documentation relating to each property, including finishes, specifications, customisations and individualised as-built drawings.<\/li>\n<li>Monitor the construction company\u2019s progress in carrying out the required works and, in the event of non-compliance, report it to the development manager and the PROPERTY DEVELOPER\u2019s after-sales manager, who are responsible for driving the works forward.<\/li>\n<li><strong>Scheduling and conducting any necessary visits to each property and the common areas with prospective buyers.<\/strong><\/li>\n<\/ul>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-35345dd64bcf4475752\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-phaseii\u2013visits:\" href=\"#tab-35345dd64bcf4475752\"><h4 class=\"fusion-tab-heading\">PHASE II \u2013 VISITS:<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-phaseii\u2013visits:\" id=\"tab-35345dd64bcf4475752\">\n<h3>PHASE II \u2013 VISITS:<\/h3>\n<ul style=\"display: flex; flex-direction: column; gap: 14px;\">\n<li>For client visits, the PROPERTY DEVELOPER\u2019s representative and the client will agree on a date and time. This must be communicated to the GESIBERICA manager at least 48 hours in advance so that they can accompany both parties throughout the visit and explain, on the basis of the PROPERTY DEVELOPER\u2019s warranty and after-sales service document, the after-sales procedure to be followed once the property purchase has been completed and the title deed signed.<\/li>\n<li>Based on the PROPERTY DEVELOPER\u2019s recommendations, GESIBERICA will advise and inform clients on the use of their property and its components, the arrangement of utility services, maintenance requirements and any other necessary documentation.<\/li>\n<li>If any issue requiring rectification is identified in the property during the visit, GESIBERICA will record it in a list and notify the PROPERTY DEVELOPER and the construction company so that the necessary corrective work can be carried out, monitoring the issue through to resolution.<\/li>\n<li>The courtesy visit will take place during business hours and will last for the period agreed with the PROPERTY DEVELOPER, covering the property, parking area and common areas.<\/li>\n<\/ul>\n<h3>Common areas inspection:<\/h3>\n<ul style=\"display: flex; flex-direction: column; gap: 14px;\">\n<li>Community documentation and keys.<\/li>\n<li>Common area finishes.<\/li>\n<li>Community facilities in perfect working order.<\/li>\n<li>The purpose of this visit is to document the condition of the finishes in the common areas, thereby avoiding responsibility for any damage or issues arising from clients\u2019 future moves or improper use of these areas.<\/li>\n<li>If any issue requiring rectification is identified, GESIBERICA will record it in a list and notify the PROPERTY DEVELOPER and the construction company so that the necessary corrective work can be carried out, monitoring the process through to completion.<\/li>\n<\/ul>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4cc419a8724df88bb97\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-phaseiii\u2013after-salesactions:\" href=\"#tab-4cc419a8724df88bb97\"><h4 class=\"fusion-tab-heading\">PHASE III \u2013 AFTER-SALES ACTIONS:<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-phaseiii\u2013after-salesactions:\" id=\"tab-4cc419a8724df88bb97\">\n<h3>PHASE III \u2013 AFTER-SALES ACTIONS:<\/h3>\n<ul style=\"display: flex; flex-direction: column; gap: 14px;\">\n<li>Dynamic management and monitoring of Incident Reports:\n<ul style=\"display: flex; flex-direction: column; gap: 14px;\">\n<li>Continuous monitoring and coordination with the construction company regarding the corrective works to be carried out, including the collection of work reports provided by the construction company.<\/li>\n<li>Inspection and approval of completed corrective works through daily monitoring visits, including obtaining clients\u2019 signatures confirming their acceptance.<\/li>\n<li>Preparation of a weekly progress report for the PROPERTY DEVELOPER\u2019s after-sales manager.<\/li>\n<\/ul>\n<\/li>\n<li>The report will provide details on the progress of the works, planned schedules, actions undertaken, compliant and non-compliant items, as well as any issues or difficulties identified.<\/li>\n<li>Final visit with the client and delivery of all documentation relating to their after-sales process, thereby completing and formally closing the service.<\/li>\n<li>Obtaining the client\u2019s signature confirming full acceptance and final handover of the property.<\/li>\n<li>Final visit with the property manager and\/or representatives of the Owners\u2019 Association, together with the contractors responsible for maintaining the communal facilities on behalf of the Owners\u2019 Association, to formally hand over the communal installations in perfect working order. Delivery of the relevant documentation and formal closure of the service.<\/li>\n<\/ul>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-68d8e1b969c9d15f4b1\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-phaseiv\u2013follow-upactions:\" href=\"#tab-68d8e1b969c9d15f4b1\"><h4 class=\"fusion-tab-heading\">PHASE IV \u2013 FOLLOW-UP ACTIONS:<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-phaseiv\u2013follow-upactions:\" id=\"tab-68d8e1b969c9d15f4b1\">\n<h3>PHASE IV \u2013 FOLLOW-UP ACTIONS:<\/h3>\n<ul>\n<li>In this final phase, once the property has been handed over, any outstanding issues will continue to be monitored through to resolution, with their completion dates duly recorded. Continuous communication will be maintained between the construction company, the PROPERTY DEVELOPER and the client. Once the issues have been rectified, the client\u2019s signature confirming acceptance will be obtained, thereby completing the property handover after all aspects required to ensure a satisfactory client experience have been reviewed and reinforcing the PROPERTY DEVELOPER\u2019s reputation.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-2913","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gesiberica.com\/en\/wp-json\/wp\/v2\/pages\/2913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gesiberica.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gesiberica.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gesiberica.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gesiberica.com\/en\/wp-json\/wp\/v2\/comments?post=2913"}],"version-history":[{"count":8,"href":"https:\/\/gesiberica.com\/en\/wp-json\/wp\/v2\/pages\/2913\/revisions"}],"predecessor-version":[{"id":2944,"href":"https:\/\/gesiberica.com\/en\/wp-json\/wp\/v2\/pages\/2913\/revisions\/2944"}],"wp:attachment":[{"href":"https:\/\/gesiberica.com\/en\/wp-json\/wp\/v2\/media?parent=2913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}